We print your order just for you, then ship it fast. Here’s exactly how it works.

At a glance

• Processing: 2–4 business days (most orders ship in 2–3)
• Shipping (U.S.): 3–7 business days, depending on destination
• Free shipping: Orders $75+ (U.S.)
• Tracking: Emailed as soon as your items ship
• Split shipments: Some items ship separately to arrive sooner

How fulfillment works

To give you more colors, sizes, and styles, each item is made to order. A real human prints and quality-checks your gear before it leaves the facility.

Delivery times

• Processing: 2–4 business days
• Transit (U.S.): Typically 3–7 business days after shipping
• Busy periods & holidays can add a day or two. You’ll always get tracking.

Shipping rates (U.S.)

• $75+: Free shipping
• Under $75: Calculated at checkout based on weight & destination

Split shipments

If your cart includes different product types (e.g., a tee and a mug), they may ship in separate packages with separate tracking numbers. This is normal and helps you get each item as quickly as possible.

Address fixes

If your order hasn’t entered production, we can update the address—email ThinkDog@think-like-a-dog-store.comASAP with your order number. Once a label is created, carrier changes aren’t guaranteed.

Missing or delayed?

• Tracking shows delivered but you don’t see it? Give it 48 hours and check with neighbors/parcel lockers. Still missing? Email us within 7 days and we’ll help.
• No movement on tracking? Reply to your order email—we’ll investigate.

Need help?

Email ThinkDog@think-like-a-dog-store.com or use chat (Mon–Fri, 9–5 ET) with your order number.